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Jobs at Elegant Themes

WordPress Technical Support Representative (US Timezones)

Location: Remote

Type: Full Time

Min. Experience: Mid Level

About Our Company

ElegantThemes.com is a leader in WordPress Theme & Plugin Development. We have been building the top premium WordPress themes and plugins for the past 12 years and we maintain the largest customer bases in the ecosystem. 700,000 users, freelance developers and web design agencies depend on our beautiful designs and we work hard everyday to make sure we are creating the best WordPress products on the web. Divi, our flagship theme and page builder plugin is pushing the boundaries and has inspired an absolutely amazing community to form around it. A focus on community is a core part of our culture and it makes our work environment is a truly rewarding one.

Job Description

As a WordPress Technical Support Specialist you will be joining our customer focused global Support Team providing technical support to our growing user base.

We are a customer centric company looking for candidates that are passionate about Divi and WordPress. The ideal candidate will be fluent in written English and have a strong WordPress technical background, solid analytical skills, and proven problem-solving experience. They will use their interpersonal skills to clearly communicate with customers and provide a solution to their technical problems quickly with a friendly attitude.

Responsibilities

  • Solve technical support requests ensuring a swift resolution time
  • Collaborate with our support team to generate greater knowledge and increase your skillset
  • Investigate and document bugs reported by customers

Requirements

  • Extensive WordPress troubleshooting experience
  • Experience building Divi websites
  • Ability to work autonomously with little oversight 
  • Enjoys writing and can explain complex topics quickly and clearly
  • Display empathy and exercise exceptional patience
  • Experience with HTML / CSS / jQuery
  • Can type 60 wpm or more 
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